Current Job Openings:
MEMBER SERVICE TRAINER
The ideal candidate for the Member Service Trainer position will be a customer service oriented individual who is outgoing and highly motivated possessing excellent oral and written communication skills. Other key strengths include creativity, innovation, and the ability to work independently as well as a desire to facilitate group presentations and perform training. Trainers are instrumental in the development of employees. They are not only the personal face to the initial new employee training, but they are also the key to success for all staff. They lay the ground work and perform the ongoing training for the Credit Union employees.
The annual starting salary for this position is $35,000-$39,000. Travel in the Des Moines metro area will be required; however, the primary location for this position will be the Johnston office.
The successful candidate will have the following qualifications:
-Bachelor’s degree or High School Diploma/GED with a minimum of 2 years experience and/or training experience preferred in a financial institution
-Fluency in Microsoft Office applications to include Word, Outlook, Power Point, and Excel
-Excellent member service skills, telephone manners, and techniques
-Excellent oral and written communication skills
-Interpersonal skills to represent the financial institution in a positive manner
-Attention to detail and good organizational skills
-Ability to work well both independently and as part of a team
-Ability to supervise and train employees
-Ability to read legal documents and translate into appropriate operational policies and procedures
-Ability to handle confidential/private information
-Problem Solving Skills
-Ability to efficiently use on-line terminals, stand alone PC’s, and other standard office equipment such as calculator, copy machine, fax machine, DVD player, video camera, overhead projector, slide projector, etc.
-Knowledge of the principles and practices of financial institution savings and lending programs
-Knowledge of the credit union’s data processing system
Duties and responsibilities include:
-Performing new employee training consisting of:
·Communicating policies, procedures, guidelines, and employer expectations
·Administering training on the following systems including but not limited to: data processing system, Outlook/e-mail system, phone system, copy machine, fax machine, and printers
·Educating the history and philosophy of credit unions
-Assisting with and developing, maintaining, coordinating, and conducting staff training to ensure quality service to members along with promoting a cross-selling environment.
-Monitoring and reporting information to the branch managers regarding the performance issues, behaviors, and cross selling efforts of the member service staff to ensure that a professional image and approach and high motivation level are consistently exercised.
-Maintaining awareness to the Bank Secrecy Act (BSA), Regulation CC, and related credit union policies. Initial and ongoing training will be provided for employees.
-Preparing, coordinating, and conducting of fraud, robbery, and security training for entire credit union staff.
-Assisting staff with questions regarding policies and procedures on a daily basis.
-Preparing and presenting information for school groups in the metropolitan and surrounding areas.
-Performing all teller functions and member service duties.
-Working all operational shifts of the credit union including Saturdays on an as-needed basis.
If you have any questions, please contact Judy Wills or Jodi Allen at 515-334-8100.
FULL-TIME TELLER - ALTOONA BRANCH
PART-TIME TELLER - JOHNSTON BRANCH
If you are looking to become part of an energetic team in a fast-growing business, Community Choice Credit Union may be the right fit for you. We are an established, growing, and successful financial institution with offices located in Des Moines, Clive, Johnston, Altoona, and Ankeny; however, we have business relationships in all 99 counties of Iowa. As a teller at Community Choice Credit Union, you’ll gain the satisfaction of knowing that you are meeting people’s needs by providing personable, efficient service. You become part of an organization committed to its members, employees, and the communities in which we do business.
While working as a teller, there are a regular set of daily procedures, such as check cashing, deposits, loan payments, and withdrawals. Each day provides the opportunity for variety as well. Communication skills are important with each encounter as tellers are typically the first point of contact. Tellers are knowledgeable about the products and services that are offered and have the ability to cross-sell products and services.
Successful candidates will have the following qualifications:
-Customer service or retail experience
-Proficient in cash handling
-Ability to cross-sell products and services
-Capable of handling confidential/private information
-Computer skills and ability to use standard office equipment
-Exceptional member service skills and telephone manners
-Excellent oral and written communication skills
-Positive attitude and outgoing personality
For more information, please contact Jodi Allen or Judy Wills at 515-334-8100.