If you are looking to become part of an energetic team in a fast-growing business, Community Choice Credit Union may be the right fit for you.  We are an established, growing, and successful financial institution with offices located in Des Moines, Clive, Johnston, Altoona, Ankeny, and Ames having business relationships in all 99 counties of Iowa. 

Community Choice has the following openings:


Position Summary:

This position will be responsible for contacting members with loan and credit card accounts in the initial stages of delinquency.  This person will be instrumental in assisting and ensuring members fulfil their financial obligations with Community Choice Credit Union.        
Primary duties:

  • Member Service: Promptly answer and return calls from members who need assistance resolving delinquency on their loan and/or credit card accounts.  Research and resolve member discrepancies and short payments.  Accurately process and post telephone payments.  Manage collection queues containing delinquent loan and credit card accounts ranging from 15-30 days past due.    
  • Loss Mitigation: Make escalating collection calls to members in collection queues and generate/mail appropriate notices as accounts progress to 30 days past due.  Negotiate acceptable payment arrangements to bring accounts current and prevent the account from falling further behind which could result in a loss to CCCU.  Follow up and hold members accountable to their promises to pay.  Maintain detailed yet concise notes of conversations with members in MCM or any other action taken.   

The person in this will need to fully understand and be able to explain the loan contract and credit card holder agreement.  Additionally, they must be able to clearly and confidently explain loan/credit card billing and the collection process to members.  Most importantly, they must exercise good common sense, tactfully communicate with members, and be able make decisions in the best interest of Community Choice Credit Union.  

Part-Time Teller (Ankeny)

Position Summary:

Tellers are the key element of any banking institution and are the face of our credit union.  As a Teller of Community Choice you will gain the satisfaction of knowing you are meeting member's needs by providing personable, efficient service.  Community Choice offers the neighborliness of a branch bank where you'll know the member's by name and work in a team environment.
We are looking for an upbeat, professional person who enjoys working with the public. Job entails completing transactions and related documentation for deposits, withdrawals, loan payments, transfers and various other financial transactions.  May also be responsible for assisting with the opening and closing of accounts and ATM balancing. Cross-selling credit union products and services is required.
-High School Diploma or equivalent
-Excellent interpersonal skills and professional manner
-Ability to cross-sell products and services
-Good verbal and written communication skills
-Computer skills to include the ability to work in Windows based systems
-Aptitude for mathematics
-Ability to lift heavy coin as well as stand or sit for long periods of time
-Ability to work a varied schedule including Saturday mornings

HR Assistant

Position Summary:

Responsible for assisting and supporting the VP Human Resources Manager in all facets of human resources with the utmost confidentiality and discretion.  This includes but is not limited to benefits administration, payroll, recruiting, policy implementation, reporting of information, employee relations and coordination of training for employees. Individual will also be responsible for preparing reports, correspondence, manuals, spreadsheets, and all other communications utilizing a broad range of computer applications.

Call Center Specialist

Position Summary:

We have an opportunity for an energetic person who enjoys being helpful and loves talking with people!  In this position you are responsible for assisting our members and potential members with their telephone requests, explaining our services, answering questions about our products and services, and responding to and helping resolve concerns while maintaining member security. 

-High School Diploma or equivalent
-Excellent interpersonal skills
-Strong verbal and written communication skills
-Computer skills to include the ability to work in Windows based systems
-Capability of sitting or standing for long periods of time
-Ability to work all operational shifts of the Call Center as well as in a Saturday morning rotation



Please send application and/or resume to Kari Rogers-Hensley at kari.rogers@comchoicecu.org or fax at 515-270-7353. Contact Kari with any questions at 515-334-8126.


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