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FAQ

How long will it take to request my direct deposit be switched to Community Choice?

It usually takes less than 90 seconds to submit a direct deposit switch for processing.

How will I know that my direct deposit switch is complete?

You will receive an email when your direct deposit switch is complete. You may also log into your ClickSWITCH portal and check the status column. Any direct deposit switch that has been approved and processed will be marked as “Completed.”

How long will it take my direct deposit to hit my account?

Your direct deposit will be processed within 24 hours of us receiving the deposit details. From there, it usually takes 5-15 business days to process with the receiving company. Sometimes it is less, sometimes more. It all depends on their internal process, which we have no control over. You can always monitor the status of your switch in your ClickSWITCH portal.

Do I need to contact my HR department for anything?

Since we display the status of your direct deposit switch in your portal, there is no need to contact anyone. If you happen to see a status of “Mailed” in your portal for more than 15 business days, you may then want to contact your HR department to confirm the status on their end.

What address do I use for my employer?

We already have a lot of employers and their addresses in our system. If in doubt, please use the employer’s address listed on your paystub.

What if I start a direct deposit switch but don’t have all the required information?

If you are in the middle of switching your direct deposit and find you don’t have all the required information, just “save” it and come back to it later! Easy peasy!